FIRST FINANCIAL BANK NA Account Services Specialist EIP in ABILENE, Texas
SCOPE/CONTACTS: Incumbent has frequent interbank contact with officers, employees and personnel in other banks. Incumbent has telephone contact with internal customers. Must be self motivated person who is capable of independent thinking and willing to accept challenges. Must be multitasked, duties and responsibilities require judgment, initiative and attention to detail. Results of work are rarely checked, errors may be serious, involving loss of time, money, and good will. Physical effort is average. MINIMUM QUALIFICATIONS: Most important to this position are customer relations, interpersonal skills, flexibility, reliability, initiative, confidentiality and knowledge of the Bank's policies and procedures. Requires communication, mathematical and general business knowledge normally acquired by a high school graduate or equivalent. Eighteen (18) to twenty four (24) months banking or bookkeeping/accounting experience required and training in the customer service area is preferred. Basic PC knowledge and 10-key by touch is required. Must be able to work in a demanding, fast-paced, multi-tasked environment. Must be able to handle stress, establish priorities and meet deadlines. Must be a self starter and be able to work with limited supervision. ESSENTIAL FUNCTIONS: Primary responsibilities will be in exception items (unposted, return items, chargebacks) and customer service. Must also be trained in the different areas of Account Services and fill in as required. Actively participate in the Customer Service First sales and service culture, support the values of the organization and follow established Bank policies and procedures. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.