CISCO COLLEGE Information and Distance Education Clerk in ABILENE, Texas
Cisco College is accepting applications for the position of AEC Information and Distance Education Clerk. The position is based in the Administration Office at the Cisco College Abilene Educational Center in Abilene, TX and requires a high school diploma/GED. The position is a full-time, 12-month position with benefits. Evening and occasional weekend hours will be required. The AEC Information Clerk is primarily responsible for availability in the front desk area, responding to questions about the college, greeting and directing all students and visitors, and answering the switchboard when back-up is necessary. Assisting students with financial aid questions is a priority. This position also provides support to the Director of Distance Education. Responsibilities include Canvas Admin duties and clerical work related to Canvas and the Virtual College of Texas (VCT). The AEC Information and Distance Education Clerk is expected to accomplish assigned duties in an efficient, effective and competent manner, and to strive for improvement and excellence in all work performed. Additionally, Cisco College employees are asked to demonstrate a commitment to the comprehensive role of the community college as stated in the College Mission and to work harmoniously with College personnel and the public. All Cisco College personnel are expected to follow College policies, rules, regulations, and guidelines that relate to this position. Primary Duties as AEC Information Clerk: 1.Organizes and prioritizes operations of the front desk. 2.Greets, assists, and directs students and visitors. 3.Provides knowledgeable assistance to students with financial aid questions utilizing the computer data base system. 4.Uses a multi-line phone to answer calls placed to the general Abilene Education Center telephone number serving in a back-up capacity, as necessary. 5.Routes all messages and incoming calls placed through the switchboard as needed for back-up purposes. 6.Delivers or calls recipient when a fax arrives. 7.Delivers mail. 8.Responds to student and faculty questions. 9.Handles make up exams. 10.Maintains copy machines. 11.Assists with updating information monitor in office area. 12.Performs others duties as assigned. Primary Duties as Distance Education Clerk: 1. Keeps the Director of Distance Education updated about issues and events involving online courses, Canvas, and VCT. 2. Helps monitor the Canvas Help email, responding to student and instructor concerns and taking appropriate actions based on the concerns. 3. Helps perform Canvas Admin duties that may include resetting passwords, answering student and instructor questions, creating course shells, and adding/dropping students from courses in Canvas. 4. Aids the Director of Distance Education with processing VCT enrollment requests. 5. Aids the Director of Distance Education with processing end-of-course evaluations. 6. Other duties as assigned. Minimum Qualifications 1. Excellent verbal and written communication skills 2. Excellent computer skills 3. Ability to gain new technological skills as may be required by changing technology 4. Ability to maintain confidentiality 5. Access to a reliable Internet connection at home for occasional weekend Canvas admin duties *Interested candidates should save this posting to their "Interested List" and follow employer's instructions to apply.